Terms of services
Welcome to Emboss Greeting Cards Company! By accessing or using our services, including visiting our websites **emboss3d.com** and **emboss3d.net**, you agree to comply with these Terms and Conditions. Please read them carefully before proceeding with any transaction or order.
1. General Information
1.1 **Company Name**: Emboss Greeting Cards Company.
1.2 **Location**: We operate exclusively in Kuwait.
1.3 **Contact Details**: For inquiries, you can reach us at **+965 50440170** or via our websites **emboss3d.com** and **emboss3d.net**.
1.4 **Services Offered**:
- Custom 3D-printed greeting cards for all occasions.
- Accompanying small gifts.
- Custom design and 3D printing services for specific projects upon request.
1.5 **Core Values**: We are committed to quality, customer satisfaction, fairness, and creativity.
2. Placing Orders
2.1 **Order Methods**: Orders can be placed through our websites or by contacting our call center. Customers must provide accurate and complete details to avoid delays or errors.
2.2 **Customization**: For custom orders, customers must provide detailed specifications. A design draft will be shared for approval before production begins.
2.3 **Confirmation**: By approving the design, customers confirm their acceptance of all details. Changes post-approval may incur additional charges and production delays.
3. Payment Policy
3.1 **Accepted Payment Methods**:
- Cash upon delivery or pick-up.
- KNET and major credit cards.
3.2 **Advance Payments**: Custom orders may require a deposit or full payment prior to production.
4.1 **Delivery Services**: We offer delivery within Kuwait. Delivery charges and timelines are determined based on the location.
4.2 **Pick-Up Option**: Orders can be collected from our designated location during business hours.
4.3 **Delivery Delays**: We are not liable for delays caused by unforeseen circumstances, including courier issues or natural events.
5. Returns, Refunds, and Cancellations
5.1 **Custom Orders**: Custom products are non-cancellable once production begins.
5.2 **Refund Policy**: Refunds are applicable only for defective or incorrect products and must be requested within 14 days of delivery.
5.3 **Eligibility**: Personalized items are non-refundable unless they do not match the approved design or are defective.
6. Intellectual Property
6.1 **Customer Ownership**: Designs provided by customers remain their intellectual property.
6.2 **Company Ownership**: Custom designs created by Emboss Greeting Cards Company may be used for promotional purposes unless the customer explicitly opts out.
7. Limitation of Liability
7.1 **Product Use**: We are not responsible for damages or losses resulting from improper use or handling of our products.
7.2 **Design Compliance**: Customers are responsible for ensuring that their submitted designs do not infringe upon any third-party intellectual property rights.
8. Customer Responsibilities
8.1 Customers must verify their order details, including design specifications and delivery information, before submission.
8.2 Any miscommunication or oversight in order details is the responsibility of the customer.
9. Amendments
Emboss Greeting Cards Company reserves the right to amend these Terms and Conditions at any time. Changes will be effective upon posting to **emboss3d.com** and **emboss3d.net**.
10. Governing Law and Disputes
10.1 These terms are governed by the laws of Kuwait.
10.2 Any disputes arising from the use of our services will be settled under the jurisdiction of Kuwaiti courts.
1. General Information
1.1 **Company Name**: Emboss Greeting Cards Company.
1.2 **Location**: We operate exclusively in Kuwait.
1.3 **Contact Details**: For inquiries, you can reach us at **+965 50440170** or via our websites **emboss3d.com** and **emboss3d.net**.
1.4 **Services Offered**:
- Custom 3D-printed greeting cards for all occasions.
- Accompanying small gifts.
- Custom design and 3D printing services for specific projects upon request.
1.5 **Core Values**: We are committed to quality, customer satisfaction, fairness, and creativity.
2. Placing Orders
2.1 **Order Methods**: Orders can be placed through our websites or by contacting our call center. Customers must provide accurate and complete details to avoid delays or errors.
2.2 **Customization**: For custom orders, customers must provide detailed specifications. A design draft will be shared for approval before production begins.
2.3 **Confirmation**: By approving the design, customers confirm their acceptance of all details. Changes post-approval may incur additional charges and production delays.
3. Payment Policy
3.1 **Accepted Payment Methods**:
- Cash upon delivery or pick-up.
- KNET and major credit cards.
3.2 **Advance Payments**: Custom orders may require a deposit or full payment prior to production.
4.1 **Delivery Services**: We offer delivery within Kuwait. Delivery charges and timelines are determined based on the location.
4.2 **Pick-Up Option**: Orders can be collected from our designated location during business hours.
4.3 **Delivery Delays**: We are not liable for delays caused by unforeseen circumstances, including courier issues or natural events.
5. Returns, Refunds, and Cancellations
5.1 **Custom Orders**: Custom products are non-cancellable once production begins.
5.2 **Refund Policy**: Refunds are applicable only for defective or incorrect products and must be requested within 14 days of delivery.
5.3 **Eligibility**: Personalized items are non-refundable unless they do not match the approved design or are defective.
6. Intellectual Property
6.1 **Customer Ownership**: Designs provided by customers remain their intellectual property.
6.2 **Company Ownership**: Custom designs created by Emboss Greeting Cards Company may be used for promotional purposes unless the customer explicitly opts out.
7. Limitation of Liability
7.1 **Product Use**: We are not responsible for damages or losses resulting from improper use or handling of our products.
7.2 **Design Compliance**: Customers are responsible for ensuring that their submitted designs do not infringe upon any third-party intellectual property rights.
8. Customer Responsibilities
8.1 Customers must verify their order details, including design specifications and delivery information, before submission.
8.2 Any miscommunication or oversight in order details is the responsibility of the customer.
9. Amendments
Emboss Greeting Cards Company reserves the right to amend these Terms and Conditions at any time. Changes will be effective upon posting to **emboss3d.com** and **emboss3d.net**.
10. Governing Law and Disputes
10.1 These terms are governed by the laws of Kuwait.
10.2 Any disputes arising from the use of our services will be settled under the jurisdiction of Kuwaiti courts.